Salon Policies

Mobile Phone policy
Our guests deserve a happy salon experience, so we have a no-tolerance mobile phone talking. Please silence your phone while texting. After one warning, disruptive guests will be asked to leave the salon no matter if their service is complete.

Children policy
Trust us, we love kids! However, children not receiving services (12-years and under) are not allowed in the salon. This policy ensures a relaxing and happy atmosphere for all our guests.

Cancellation policy
We are happy you booked with us, and we want to give your appointment the time and attention it deserves. We also understand things come up that may cause you to miss your appointment. We respectfully request at least 12 hours’ notice if you need to cancel or make changes to your appointment time. Failing to give 12 hours’ notice will result in a 50% charge for your booked service(s). No-shows will be charged 100% of their service amount.

Late arrival policy
We are happy you booked an appointment. Fifteen (15) minutes after your scheduled booking time, appointments are not guaranteed and may be cancelled or need to be rescheduled. Please see our ‘Cancellation policy’ for details.

Gratuity policy
We do not add a service charge to your bill. We are happy to pay 100% of all tips given via card payments directly to your service provider(s).

Privacy policy
Your private information, including but not limited to contact information, appointment history and payment details, will be securely stored in our salon database. We hope you are happy to know it will not be misused or shared outside of our organization.

Food & drink policy
Salons are one of the most hygienic places and our salon is held to strict health codes; we are happy to have them for your safety. Therefore, we cannot allow outside food and drinks in the salon during your appointment.

Pet policy
We love pets, they make us happy too! Unless your pet is a service animal, please do not bring them to the salon during your appointment.

Right to refuse service policy
Our employees and guests deserve a happy and safe salon environment. If salon management and/or staff believe your presence presents a threat, you may be refused service and/or not permitted access to the salon.

Refund policy
We want you to be happy with your service(s)! Services received cannot be refunded. We will happily adjust any service you receive within three (3) days of your appointment. If you are not satisfied with the work performed, please return to the salon, so your nails can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the Nail Technician who performed the initial service, at no additional charge to you.